FAQ

What areas do you serve?  When are you available?

We are available for events 365 days a year, including holidays. We serve the greater Phoenix Metro area and all large and small cities and planned communities in the Valley, including Phoenix, Scottsdale, Cave Creek, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, Paradise Valley, Anthem, Buckeye, Verrado, Ahwatukee, Ocotillo, Estrella Mountain Ranch, Carefree, Apache Junction, Avondale, Laveen, Fountain Hills, Surprise, Maricopa, Litchfield Park, Tolleson, Goodyear, Youngtown, Casa Grande, the Sun Cities, and more.  If you are outside this service area, please contact us, and we’ll be happy to discuss your exact needs.

Can you set up indoors or outdoors?

Our carnival can be set up indoors or outdoors.  

How much space is needed?

Each carnival tent measures approximately 10 feet x 10 feet.

Because of the individual nature of the carnival tents, our setup has a lot of flexibility. Outdoors, spaces like a lawn, driveway, sports court, etc. work well.

What kinds of events do you do?

Everyone loves carnival games!  We can setup at all kinds of events—children’s and adult birthdays, holiday parties, picnics, churches, school carnivals, fairs and festivals, fundraisers, corporate events and more.

Do you offer custom packages?

Yes, we can customize the carnival to meet your needs.  Just reach out to our office for details.

Can we choose which games are at our events.

Unfortunately, for logistical reasons, we cannot guarantee which games will be at your event. But we can try to accomidate requests as best as we can!

What if it rains?

Our tents are weatherproof, a light rain during your carnival is okay.

Is an attendant included to operate the carnival?

You will need to provide staff and/or volunteers to help run the games.
We include a Carnival Host who will setup the carnival, teach your volunteers how to run the games, play music, assist as needed, and cleanup.

How do prizes work?

Depending on the package you choose, we include enough prizes for each participant to get 1-4 prizes.

Is this appropriate for both adults and kids?

Yes!  Everyone from 3-103 loves carnival games.

How is payment handled?  Do you accept credit cards?

For birthdays and private parties, a non-refundable deposit of $100 is charged at time of booking to your credit/debit card to hold your date. The balance is charged 48 hours prior to your event. For schools and corporate events, we can process a purchase order, or accept payment via company check or credit card.

Do you have a party venue?

We are a mobile service that comes to you.

How long does it take to set up and tear down?

This depends on how easy the access is from our truck to the setup area.  Typically, it takes 30-60 minutes for setup and about the same amount of time for teardown.

Is tipping necessary?

Tips are appreciated by our team but never expected.

What is the cancellation policy?

You may cancel your event up to fifteen days before the event date. The deposit charged at the time of booking is not refundable, although we are happy to apply this amount to a future party. If the booking is cancelled with less than fifteen days notice, you will be responsible for payment of the fee in full, although this may also be applied to a future party.

May we take photos or videos?

Yes, of course! There are plenty of great photo and video opportunities. Many priceless memories can be captured.

Are you a local company or some sort of franchise?

We are a family-owned, Phoenix-based company. Our parent company, Alakazam Events and Entertainment, also owns other trusted, local brands Fantastic Fire Department, Showtime Balloon Decor, BubbleManiacs, Christopher the Magician and Desert Dreams Kids Sleepover Parties. We have entertained at more than 12,000 events across Arizona since 1995.

How large of a group can you accommodate?

Please see our packages and pricing page for recommended participants per package.

Any questions we didn’t answer?

Just call our office at 602-218-8829 and we’ll be delighted to assist you.